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Owned and operated by SyncraHome, our team is ready to answer questions about smart locks, mirrors, vacuums, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door in real time.
What is your return policy?
We offer 30-day returns on eligible items. If your smart lock, mirror, vacuum, or toilet does not meet your expectations, please review our full Return Policy for details on how to start the process.
Can I exchange a product for a different model?
Yes, exchanges are available within our 30-Day Returns window. Simply contact our team with your order number and the model you would like instead, and we will walk you through the steps.
Are your smart locks compatible with my existing door?
Most of our smart locks are designed to fit standard door preparations. Each product page includes a detailed compatibility guide with measurements so you can confirm the right fit before ordering.
Do your smart vacuums work on all floor types?
Our smart vacuums are built to transition between hardwood, tile, and carpet surfaces. Check the specifications on each product page for details on suction modes and brush roll options for your home.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our smart home specialists aim to get back to you within one business day.
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Your personal information and payment details are protected with industry-standard encryption.
30-Day Returns
Not the right fit for your home? Start a 30-Day Returns, as outlined in our Return Policy.
Reliable Shipping
Free shipping on most orders within the Continental U.S., with 1 to 3 business day handling times.
